Guest Relations Executive (GRE)

Company: Sattvaa Hospitality
Restaurant: Kargeen Restaurant
Location: Kottayam, Kerala
Job Type: Full-time, Permanent
Salary: Negotiable based on experience

Job Summary

Kargeen Restaurant, Kottayam, is looking for a friendly, professional, and customer-focused Guest Relations Executive (GRE) to deliver excellent guest experiences. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to handle guest enquiries, feedback, and special requests professionally.

Key Responsibilities
Welcome and greet guests warmly upon arrival.
Assist guests with seating arrangements, reservations, and enquiries.
Maintain positive relationships with guests and ensure a memorable dining experience.
Handle guest feedback, complaints, and special requests professionally.
Coordinate with the restaurant service team, kitchen, and management to ensure smooth operations.
Follow up on guest concerns and ensure timely resolution.
Assist with VIP guests, special occasions, and guest preferences.
Maintain guest records and support reservation management when required.
Promote restaurant services, offers, and special dining experiences.
Maintain professional grooming,



etiquette, and hospitality standards at all times.

Requirements
Previous experience in guest relations, customer service, or hotel/restaurant operations is preferred.
Excellent verbal communication and interpersonal skills.
Pleasant personality with a professional and welcoming attitude.
Good problem-solving and complaint-handling skills.
Ability to communicate effectively with guests and team members.
Basic computer knowledge and familiarity with reservation systems are an advantage.
Ability to work flexible shifts, including weekends and holidays.
Freshers with excellent communication skills and a robust interest in hospitality may also apply.

Salary and Benefits
Salary negotiable based on experience.
Staff meals provided.
Incentives based on company policy, where applicable.
Opportunities for growth opportunities and professional development.
Paid leave as per company policy.

Work Location

Kargeen Restaurant, Kottayam, Kerala.

Pay: From ₹20,000.00 per month

Benefits:
Commuter assistance
Versatile schedule
Food provided

Work Location: In person

📌 Guest Relation Executive Kottayam
🏢 Kargeen Restaurant
📍 Kottayam