Main Job Responsibilities
Guest Welcome and Greeting
Welcome guests warmly and professionally.
Assist guests upon arrival.
Create a positive first impression of the hotel.
Check-in and Check-out
Handle guest check-in and check-out procedures.
Verify guest identification and booking details.
Issue room keys or key cards.
Prepare bills and process payments.
Reservation Management
Handle room bookings and cancellations.
Answer enquiries about room availability and rates.
Manage reservations through phone, email, and online platforms.
Guest Assistance
Answer guest questions and provide hotel information.
Assist with special requests.
Provide information about hotel facilities and nearby attractions.
Telephone Handling
Answer incoming phone calls professionally.
Transfer calls to the appropriate departments.
Take messages and communicate them to guests or staff.
Complaint Handling
Listen to guest complaints patiently.
Resolve guest problems politely and efficiently.
Inform the manager when necessary.
Coordination with Other Departments
Coordinate with housekeeping regarding room status.




Inform maintenance about room problems.
Communicate with the food and beverage department when required.
Billing and Cash Handling
Prepare guest invoices.
Handle cash, card, and digital payments.
Maintain accurate payment records.
Record Keeping
Maintain guest registration records.
Update reservation details.
Maintain daily reports and front desk records.
Ensure guest information remains confidential.
Professional Appearance and Behaviour
Maintain a neat and professional appearance.
Communicate politely with guests.
Maintain discipline and punctuality.
Provide excellent hospitality service.

Key Skills Required
Positive communication skills.
Basic computer knowledge.
Knowledge of hotel reservation systems.
Customer service skills.
Problem-solving ability.
English and local language communication.
Patience and a positive attitude.
Teamwork and time management.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Food provided
Paid time off

Work Location: In person

📌 Hotel Receptionist Mira Road
🏢 VOXTON INN HOTEL
📍 Mira Road