We are looking for a friendly, customer-focused, and well-organised Customer Relationship Executive (CRE) to join our team in Kannur, Kerala. The ideal candidate should have at least 1 year of experience in customer service or front office operations, with excellent communication skills in English and Malayalam.
The candidate will be responsible for handling patient enquiries, managing appointments, maintaining effective communication with patients, and ensuring a smooth and positive patient experience throughout their journey with the clinic.
Key Responsibilities
Handle incoming patient enquiries through calls, WhatsApp, and other communication channels.
Assist patients with appointment bookings and scheduling.
Follow up with potential and existing patients regarding consultations and treatments.
Provide accurate information about clinic services and treatments.
Maintain positive relationships with patients and ensure excellent customer service.
Manage patient records and enquiry details.
Coordinate with doctors and other clinic staff for smooth patient handling.
Respond to patient queries professionally and promptly.
Qualifications
Any Degree.
Minimum 1 year of experience in Customer Service or Front Office operations.
Excellent communication skills in English and Malayalam.
Valuable patient-handling and relationship-management skills.
Proficiency in handling follow-up calls and WhatsApp enquiries.
Friendly attitude with strong interpersonal and organisational skills.
Job Details
Position: Full time
Gender: Male / Female
Experience: Minimum 1 Year
Location: Kannur, Kerala
Working Hours: 9:30 AM – 6:30 PM
Salary: As per experience + Incentives
How to Apply
Interested candidates can share their updated CV via WhatsApp at +91-XXXXXXXXXX.