Chate Homeopathy Clinic is seeking an experienced, detail-oriented, and communication-focused Chat Support Executive to manage patient interactions through online chat and digital communication channels.
The selected candidate will handle patient inquiries, assist with appointment bookings and payments, manage follow-ups, and ensure timely, accurate, and skilled communication. The ideal candidate should be organized, responsive, and capable of managing multiple patient interactions efficiently.
Key Responsibilities
Respond to patient messages and inquiries promptly and professionally through chat and other digital communication channels.
Provide transparent and accurate information about appointments, consultations, follow-ups,
and clinic procedures.
Guide patients through the appointment booking and payment process.
Follow up with patients regarding pending payments, scheduled appointments, and consultations.
Address payment-related inquiries and assist patients in completing transactions.
Maintain accurate records of patient conversations, queries, and follow-up activities.
Coordinate with doctors and front desk staff to address patient requirements efficiently.
Handle patient concerns courteously and escalate key issues to the appropriate team members.
Pay: ₹12,000.00 - ₹15,000.00 per month