Site Reliability Engineer (SRE) – Platform Team (AWS + Hybrid) Purpose of Position We’re looking for a Site Reliability Engineer to join our Platform team and own the reliability of the systems that keep our company trading — from our AWS-based digital platform to the connectivity and point-of-sale systems in every store. You’ll treat reliability as a product: setting SLOs with engineering and product leaders, managing error budgets, and making the call between shipping faster and holding the line. This is a hands-on role that spans cloud and ground. One hour you’re tuning a Prometheus federation or an Open Telemetry pipeline; the next you’re troubleshooting a store’s connectivity at peak service. You’ll lead P0/P1 incident response, run blameless post-mortems, and build the observability and on-call practices that let a distributed, multi-site business run calmly through its busiest hours. We care about reliability and cost — uptime at any price isn’t the goal. We want someone who genuinely understands how a technology failure translates into guest experience, crew workflows, and revenue, and who builds systems and schedules around how restaurants operate. Our Current Stack Includes: Technology we use Current Stack
• Application Stack: TypeScript, NestJS, TypeORM/Sequelize, React / React Native, MySQL / Aurora.
• Cloud (AWS): ECS/Fargate, Lambda, RDS Aurora, CloudFront, API Gateway, SQS/SNS, IAM, VPC networking, Flow Logs.
• IaC & Automation: Terraform and AWS CDK at scale, CloudFormation, GitHub Actions, Bitrise.
• Observability: Prometheus, Grafana, Open Telemetry / OTel Collector, Datadog, AWS CloudWatch.
• Networking: SD-WAN, MPLS, BGP, VLANs and firewall policy; AWS Direct Connect, Site-to-Site VPN, Transit Gateway. Reliability & Operations
• SLOs & error budgets: service-level indicators, objectives and agreements shaped with product and engineering leaders.
• Incident response: P0/P1 command, structured blameless post-mortems, and error-budget-driven release decisions.
• On-call by design: rosters built around operational peaks — breakfast, lunch, dinner, and weekend surge.
• Multi-site footprint: store connectivity and last-mile reliability across a distributed retail / QSR estate. Reporting to: Head of Engineering (Platform & Cloud Operations) Responsibilities Responsibilities include, but are not limited to: Responsibilities Cloud Infrastructure & Reliability
• Operate AWS at scale — ECS, Lambda, RDS Aurora, CloudFront, IAM, and VPC networking, managed as infrastructure-as-code with Terraform or AWS CDK.
• Engineer for cost-aware reliability — balance availability against cost; right-size and optimise rather than chase uptime at any price.
• Harden release readiness — CI/CD, deployment safety, and rollback so changes reach production reliably. Hybrid & On-Premises Networking
• Run physical and hybrid networks — SD-WAN, MPLS,



BGP routing, VLANs, and firewall policy across a multi-site estate.
• Own hybrid connectivity — AWS Direct Connect, Site-to-Site VPN, and Transit Gateway between cloud and stores.
• Solve last-mile problems — diagnose and resolve store connectivity issues remotely, calmly and quickly, at peak service. Observability at Scale
• Operate and scale Prometheus — federation, remote write, cardinality management, and alerting rules.
• Build Grafana for ops — dashboards, alerting, and provisioning at scale (Mimir or Thanos a plus).
• Run Open Telemetry pipelines — OTel Collector processors, exporters, and multi-destination routing.
• Integrate OSS and commercial — Datadog alongside the open-source stack for comprehensive insight. SLA / SLO Ownership & Incident Response
• Define SLIs, SLOs and SLAs — shaped with product and engineering leaders, not filled into a spreadsheet.
• Manage error budgets — translate burn rate into clear release decisions and communicate trade-offs.
• Lead P0/P1 incidents — command response and run structured, blameless post-mortems.
• Report reliability — present metrics clearly to non-technical stakeholders across ops, finance, and exec. Restaurant Operations & On-Call
• Connect tech to the guest — understand how failures hit guest experience, crew workflows, and revenue — not just ticket counts.
• Know the QSR stack — POS systems, kitchen display systems (KDS), ordering integrations, and loyalty platforms.
• Design around peaks — build systems and on-call schedules for breakfast, lunch, dinner, and weekend surge. Collaboration & Enablement
• Partner across teams — support scalable, reliable service design with product and engineering.
• Mentor and document — raise SRE and DevOps practice; document infrastructure, decisions, and runbooks.
• Improve the platform — contribute to internal developer platform and portal tooling that lifts team productivity. Essential Requirements & Behaviour Cloud & Infrastructure
• 5+ years with AWS — hands-on with ECS, Lambda, RDS Aurora, CloudFront, IAM, and VPC networking
• Proficiency with Terraform or AWS CDK for infrastructure-as-code at scale
• Familiarity with AWS cost optimisation alongside reliability — not just uptime at any cost
• Bachelor’s degree in computer science, Engineering, or a related discipline, or equivalent experience On-Premises & Hybrid Networking




• Proven experience managing physical network infrastructure — SD-WAN, MPLS, BGP routing, VLANs, and firewall policy
• Comfortable with last-mile connectivity challenges in distributed, multi-site environments (retail / hospitality preferred)
• Experience with hybrid connectivity patterns — AWS Direct Connect, Site-to-Site VPN, and Transit Gateway
• Able to troubleshoot a store connectivity issue remotely at peak service — calmly and quickly Observability at Scale
• Deep experience operating and scaling Prometheus — federation, remote write, cardinality management, alerting rules
• Grafana expertise: dashboard design for ops audiences, alerting, provisioning, and managing at scale (Grafana Mimir or Thanos a plus)
• Hands-on with Open Telemetry and OTel Collector pipelines — processors, exporters, and multi-destination routing
• Experience integrating commercial observability (Datadog) alongside OSS stacks SLA / SLO Ownership & Incident Response
• Experience defining service-level indicators, objectives, and agreements — shaping them with product and engineering leaders, not just filling in a spreadsheet
• Able to manage and communicate error budgets and translate burn rate into release decisions
• Track record leading P0/P1 incident response and running structured post-mortems
• Comfortable presenting reliability metrics to non-technical stakeholders (ops, finance, exec) Restaurant Operations Understanding
• Genuine understanding of how technology failures translate to guest experience, crew workflows, and revenue — not just ticket counts
• Familiarity with QSR or quick-casual tech: POS systems, kitchen display systems (KDS), ordering integrations, and loyalty platforms
• Awareness of operational peaks (breakfast, lunch, dinner, weekend surge) and how to build systems and on-call schedules around them Nice to Have
• Experience across AWS and Azure networking, Transit Gateway, Open Telemetry, and infrastructure reliability
• Background with Datadog Observability Pipelines Worker (OPW) or similar log routing
• Okta or SSO / IAM integration experience for workforce identity
• Contributions to internal developer platforms or portal tooling
• AWS Solutions Architect, or equivalent certification What Makes You Ideal You treat reliability as a product, not a chore — you shape SLOs, defend error budgets, and stay calm when a store goes dark at the lunch peak. You’re as comfortable in a BGP session or a firewall policy as you are in an OTel pipeline or a Terraform module, and you know when spending more on uptime stops being worth it. Most of all, you understand that behind every metric is a guest waiting for an order and a crew member trying to serve them. You build systems, dashboards, and on-call schedules around how restaurants run — and you leave behind runbooks and practices the whole team can rely on.

📌 Site Reliability Engineer (SRE) - Platform Team(AWS+Hybrid)
🏢 Softobiz
📍 Hyderabad