Job Summary

Lazdana Resort is seeking a passionate and customer-focused Front Office Associate to deliver exceptional guest experiences. The ideal candidate will be the first point of contact for guests, ensuring smooth check-ins, check-outs, and providing outstanding hospitality throughout their stay.

Key Responsibilities
Welcome guests with a warm and skilled attitude.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Coordinate with Housekeeping, Maintenance, and other departments to ensure seamless guest service.
Answer phone calls, emails, and online booking inquiries.
Maintain accurate guest records and process payments.
Ensure the reception area is clean, organized, and presentable at all times.
Upsell rooms and resort services whenever appropriate.
Follow company policies, SOPs, and service standards.

Requirements




Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field (preferred).
1–3 years of experience in Front Office operations (Freshers with excellent communication skills may also apply).
Excellent verbal and written communication skills in English. Knowledge of Hindi or regional languages is an added advantage.
Pleasant personality with robust interpersonal skills.
Proficiency in MS Office and hotel PMS software is preferred.
Ability to work flexible shifts, including weekends and holidays.
Strong problem-solving skills and a guest-first approach.

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks:
Food provided
Health insurance
Leave encashment
Paid time off
Provident Fund

Experience:
Front desk: 1 year (Required)

Work Location: In person

📌 Front Office Associate Indiranagar (India)
🏢 LAZDANA BANGALORE
📍 India