Patient Relationship Management
Welcome patients warmly and ensure a skilled, patient-friendly experience throughout their visit.
Build and maintain positive relationships with patients and their families.
Understand patient concerns and coordinate with doctors and the clinic team to ensure timely assistance.
Handle patient queries, feedback, and complaints professionally and escalate unresolved issues to the reporting manager.
Ensure patient satisfaction through regular communication and personalized service.

Treatment Coordination & Follow-up
Coordinate with doctors and the clinical team regarding consultations, treatment plans, and appointments.
Explain the next steps in the patient journey and assist patients with appointment scheduling.
Follow up with patients regarding pending treatments, review visits, and missed appointments.
Encourage treatment continuity through timely reminders and qualified communication, without making unauthorized clinical promises.
Maintain accurate records of patient interactions, follow-ups, and appointment status.

Patient Conversion & Retention




Follow up with consultation patients who have not commenced their recommended treatment.
Support treatment acceptance and patient retention through transparent communication and coordination with doctors.
Identify opportunities to reconnect with inactive patients and patients with pending treatment plans.
Monitor follow-up outcomes and report conversion and retention performance to the reporting manager.
Coordination & Operational Support
Coordinate with the Reception, Billing, Back Office, Dental Assistants, and Operations teams to ensure smooth patient flow.
Keep patients informed about appointment schedules and unavoidable waiting times.
Support the clinic team in managing patient concerns and service-related issues.
Ensure proper documentation of patient feedback, complaints, and follow-up activities.

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks:
Versatile schedule

Work Location: In person

📌 Patient Relation Officer Thalassery
🏢 AMEND DENTAL CENTRE
📍 Thalassery