Core Responsibilities
Daily Operations: Handle opening and closing procedures, manage reservations, coordinate floor service, and maintain smooth shift execution.
Staff Management: Build weekly shift schedules, onboard and mentor current employees, lead pre-shift team meetings, and manage performance.
Customer Service: Greet guests, handle special requests, and resolve customer complaints or feedback professionally.
Inventory & Procurement: Track stock levels, order food supplies and equipment, manage vendor invoices, and control operating costs.
Compliance & Safety: Ensure the establishment meets health, hygiene, food safety, and local licensing standards.
Administrative Support: Assist with payroll processing, cash-register balancing, and sales tracking