Job Title: International Voice Process Executive / Customer Support Executive

Location: Hitech City, Hyderabad
Work Mode: Fully Onsite
Experience: 1–5 Years
Employment Type: Full-Time
Timings: 8PM – 5AM (Night Shift)
Process: US International Voice Process

Job Summary

We are looking for an experienced International Voice Process Executive to handle customer interactions for a US-based process. The ideal candidate should have excellent spoken English, a clear accent, strong customer-handling skills, and the ability to work in a quick-paced international voice workplace.

Key Responsibilities
Handle inbound and/or outbound calls with US customers in a professional manner.
Understand customer requirements and provide accurate information and solutions.
Maintain high standards of customer service and call quality.
Handle customer questions, concerns, complaints, and follow-ups effectively.
Document call details and customer information accurately in the CRM/system.
Meet defined quality, productivity, AHT, and customer satisfaction targets.
Follow process guidelines, compliance requirements, and company policies.
Escalate complex issues to the appropriate team when required.




Maintain qualified communication and build positive customer relationships.

Required Skills
1–5 years of experience in International Voice / US Voice Process.
Excellent verbal and written English communication.
Robust understanding of US customer communication and business culture.
Good listening, problem-solving, and customer-handling skills.
Comfortable working with CRM, ticketing, and computer applications.
Ability to handle pressure and meet performance targets.
Willingness to work in US shifts / night shifts.
Strong typing and multitasking skills.

Preferred Candidate Profile
Prior experience in a US-based BPO / International Voice Process is preferred.
Candidates with strong customer service, sales, technical support, or international voice experience can be considered.
Must be willing to work fully onsite from Hitech City, Hyderabad.

Note: Freshers are also welcome to apply. Candidates with excellent communication skills, a confident personality, and a willingness to work in a US International Voice Process are encouraged to apply.

Benefits:
Flexible schedule
Health insurance

Work Location: In person

📌 International Voice Process Executive Hyderabad
🏢 SLiCK Software Solutions
📍 Hyderabad