Department: Operations Company: Gramik (Agriprojunction Ventures Pvt. Ltd.) Qualification: MBA / PGDM (Operations, Supply Chain Management or Logistics preferred)

Experience:
0–3 Years

Location:
Field Operations – Lucknow Employment Type: Full-time We are looking for a proactive and analytical Field Operations Executive who will be responsible for managing and strengthening our end-to-end field operations, including LMD rider management, route optimization, dark store operations, delivery efficiency, and operational performance. Key Roles & Responsibilities
• LMD (Last-Mile Delivery) Network Management
• Manage and monitor the complete LMD rider network across assigned locations.
• Ensure efficient rider onboarding, training, allocation, attendance, and performance monitoring.
• Monitor daily order allocation, delivery status, pending orders, and delivery turnaround time.
• Drive rider productivity, delivery success rates, and cost efficiency.
• Establish operational discipline and ensure timely resolution of rider-related issues.
• Monitor rider payouts, incentives, and performance-based productivity metrics.
• Route Planning & Optimisation
• Plan and optimise daily delivery routes to minimise distance, time, and delivery costs.
• Ensure effective order clustering and rider allocation based on geographical coverage and order density.
• Identify opportunities to improve delivery productivity and reduce operational expenses.
• Monitor route adherence and delivery performance through operational dashboards and technology tools.
• Continuously improve first-attempt delivery success rates and reduce Return to Origin (RTO).
• Dark Store Operations & Performance Management




• Manage day-to-day operations of assigned dark stores.
• Ensure proper inventory handling, inward/outward movement, picking, packing, and dispatch processes.
• Monitor stock availability, inventory accuracy, damages, expiry, and operational losses.
• Ensure timely order processing and dispatch to LMD riders.
• Analyse dark store performance, order volumes, manpower utilisation, and operating costs.
• Identify underperforming dark stores and implement corrective action plans.
• Ensure operational SOPs, hygiene, safety, and process compliance.
• End-to-End Field Operations
• Take ownership of complete field-level execution, from order processing to final delivery.
• Coordinate with procurement, warehouse, sales, finance, technology, and customer support teams.
• Ensure smooth coordination between dark stores, LMD riders, and business touchpoints.
• Conduct regular field visits and operational audits.
• Identify operational bottlenecks and implement scalable solutions.
• Ensure customer complaints and delivery escalations are resolved within defined timelines.
• Data Analysis & MIS Reporting
• Prepare and analyse daily, weekly, and monthly operational MIS reports.
• Track key performance indicators (KPIs), including:
• Orders processed and delivered.
• Rider productivity and utilisation.
• Cost per delivery.
• On-time delivery percentage.




• First-attempt delivery success rate.
• RTO and cancellation percentage.
• Dark store productivity and cost per order.
• Inventory accuracy and order fulfilment efficiency.
• Use data to identify inefficiencies, improve productivity, and optimise operational costs.
• Present operational performance and improvement plans to the reporting manager. Required Skills & Qualifications
• MBA / PGDM in Operations, Supply Chain Management, Logistics, or a related discipline.
• 2–5 years of experience in field operations, supply chain, logistics, e-commerce, quick commerce, or last-mile delivery.
• Strong understanding of last-mile delivery models, route planning, and warehouse/dark store operations.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in MS Excel / Google Sheets and MIS reporting.
• Experience working with ERP, CRM, delivery management, or logistics management systems will be preferred.
• Strong team management, communication, and coordination skills.
• Willingness to travel extensively and work closely with field teams. Key Performance Indicators (KPIs) The candidate will be evaluated on:
• Improvement in LMD rider productivity.
• Reduction in cost per order and cost per delivery.
• Improvement in on-time delivery and first-attempt delivery success rates.
• Reduction in RTO and order cancellations.
• Dark store operational efficiency and profitability.
• Inventory accuracy and order fulfilment efficiency.
• Adherence to operational SOPs and reporting timelines.
• Overall operational efficiency and scalability across assigned locations.

📌 Field Operations Executive (Lucknow)
🏢 Gramik®
📍 Lucknow