Role/Position Technical Support Engineer

Experience:
5-10 Years. Work Environment: Production / Application Support. Shift: 24*7 Rotational Shifts. We are looking for a technically skilled and customer-focused Technical Support Engineer to manage application and production support activities. The candidate should have strong hands-on experience in application log analysis, monitoring tools, API troubleshooting, and incident management. Required Technical Skills & Requirements A. Log Analysis & Monitoring Tools.
• Strong knowledge and hands-on experience in application log analysis and troubleshooting.
• Hand
- on experience with atleast one of the following monitoring/logging tools :
- Grafana, Kibana/ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, Datadog, Dynatrace, Prometheus or New Relic. B. API & Postman Knowledge.
• Good understanding of REST APIs and API integration concepts.
• Hands-on experience with Postman for API execution and troubleshooting.
• Understanding of HTTP methods .
• Knowledge of HTTP status codes .
• Ability to analyze API request/response payloads, headers, authentication mechanisms, and API errors.
• Basic understanding of JSON and XML formats. C. Ticketing & Incident Tracking Tools.
• Hands-on experience working with any ticketing or incident management tool, such as:
- ServiceNow,Jira Service Management, Zendesk,Freshservice,



ManageEngine ServiceDesk Plus,BMC Remedy.
• Understanding of ticket lifecycle, prioritization, escalation matrix, and SLA management. D. Incident Management. E. RCA Management. F. Additional Technical

Skills:
-
• Basic SQL knowledge for data validation and troubleshooting.
• Understanding of production support and application monitoring processes.
• Basic understanding of trading platforms and trading lifecycle.
• Exposure to supporting business-critical trading applications would be preferred. Shift & Work Requirements
• Must be comfortable working in a 247 rotational shift environment.
• Should be adaptable to work in day, evening, and night shifts, including weekends and holidays as per the support roster. Preferred Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
• 5-10 years of experience in Application Support / Production Support / Technical Support.
• Experience supporting app/web-based applications, APIs, and production environments.
• Prior experience in financial services, trading platforms, or transaction-processing applications would be an added advantage. Interested candidates can share their CV on [email protected] or can apply on the above mentioned Job Posting.

📌 Technical Support Engineer (India)
🏢 SMC Group
📍 India