Deputy Manager (M2) / Manager (M3)
Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.
Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment.
Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.
Manage Complaints and Ensure Resolution within TAT.
Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.
Deliver Performance on Service-Quality Scorecard
Visit Customers for Service Related and Profilers.
Excellent written and oral communication skills
Excellent Communication Skills with Customer Service Orientation.
Courteous, Patient and Polite.
Team Player.
Knowledge of Microsoft Excel.
Understanding of Banking Norms and Processes.