JOB DESCRIPTIONSupport Handholding Engineer

Company: PS Associates
Location: Bilaspur, Chhattisgarh
Department: IT Operations & Technical Support
Employment Type: Full time

Job Overview

PS Associates is looking for a technically proficient and customer-oriented Support Handholding Engineer to provide in office IT support, assist users with technical issues, and ensure smooth functioning of IT infrastructure and government e-governance operations.

The candidate will be responsible for providing day-to-day technical assistance, troubleshooting hardware and software issues, and coordinating with users and senior technical teams to ensure uninterrupted service delivery.

Key Responsibilities
Provide on-site technical support and assistance to end users.
Install, configure and troubleshoot desktops, laptops, printers and other IT peripherals.
Assist users with operating systems, MS Office, email and application-related issues.
Diagnose and resolve basic hardware, software, networking and connectivity problems.
Provide handholding and training to users for operating IT systems and applications.
Maintain records of technical complaints, resolutions and daily support activities.




Coordinate with senior engineers and IT teams for escalated technical issues.
Ensure proper functioning and maintenance of IT equipment.
Prepare daily reports on support activities and pending issues.

Eligibility & Qualifications
Diploma / Bachelor's Degree in Computer Science, IT or a related field.
Basic knowledge of computer hardware, software and networking.
Familiarity with Windows OS, MS Office, printers and IT peripherals.
Valuable troubleshooting and problem-solving abilities.
Strong communication and user-handling skills.
Freshers with relevant technical knowledge may also apply.

Required Skills
Hardware and Software Troubleshooting
Desktop & Laptop Support
Printer Installation and Configuration
Basic Networking & LAN Troubleshooting
Windows Operating System
End-User Support & Handholding
Communication and Reporting Skills

Job Location

Bilaspur, Chhattisgarh

Interested candidates can apply with their updated resume.

Pay: From ₹20,000.00 per month

Education:
Bachelor's (Required)

Experience:
IT support: 3 years (Required)

Work Location: In person

📌 Support Handholding Engineer Bilaspur (India)
🏢 P S Associates
📍 India