Job Summary

We are looking for a responsible and customer-oriented Service Advisor to join our service team. The candidate will be responsible for handling customer enquiries, understanding vehicle service requirements, coordinating with technicians, and ensuring customer satisfaction.

Key Responsibilities
Welcome customers and understand their vehicle service requirements.
Prepare job cards and record customer complaints.
Explain vehicle repair and maintenance requirements.
Provide service cost estimates and delivery timelines.
Coordinate with technicians and service managers.
Update customers about vehicle service progress.
Ensure timely vehicle delivery.
Handle customer complaints and provide suitable solutions.
Explain additional repairs and obtain customer approval.
Maintain customer records and service history.
Follow up with customers after service.




Achieve customer satisfaction and service targets.

Required Skills
Positive communication and customer-handling skills.
Basic automobile knowledge.
Knowledge of vehicle servicing and maintenance.
Basic computer and documentation skills.
Problem-solving and coordination skills.
Ability to handle customer complaints professionally.
Positive teamwork and time-management skills.

Educational Qualification
Diploma / ITI / Any Degree.
Automobile or Mechanical background preferred.
Freshers and experienced candidates can apply.

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Service Advisor Thoothukudi (India)
🏢 PEARL MOTORS
📍 India