We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients. The ideal candidate will act as a liaison between the company and its customers, ensuring client satisfaction, resolving issues, and identifying prospects to enhance the customer experience.

Qualification: Plus Two or Above

Experience: Minimum 1 Year Experience in same field (Automobile Industry)

Key Responsibilities:
Build and maintain robust, long-lasting relationships with customers.
Address customer concerns and complaints professionally and efficiently.
Serve as the lead point of contact for all customer account management matters.
Ensure the timely and successful delivery of solutions according to customer needs and objectives.
Develop a deep understanding of the company’s products or services to provide accurate information and support.
Identify opportunities to improve the customer experience and drive customer retention.
Collaborate with internal teams (sales, support, product development)



to meet client needs.
Provide regular reports on customer interactions, feedback, and potential areas of improvement.
Monitor customer satisfaction and implement necessary improvements or escalations.
Maintain customer records and update CRM systems regularly.

Skills :
Clear verbal and written communication
Active listening
Persuasive speaking
Empathy and patience
Conflict resolution
Service-focused mindset
Ability to build and maintain trust
Client needs assessment
Long-term engagement planning

Job Type: Full time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:
Nettoor, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:
Higher Secondary(12th Pass) (Preferred)

Experience:
Customer relationship management: 1 year (Required)

Work Location: In person

📌 Customer Relationship Executive Cre Nettoor
🏢 Malabar Cars- Vinfast
📍 Nettoor