Job Description – Customer Success Executive

Experience: 3–4 Years
Location: Chennai
Employment Type: Full-time

Key Responsibilities
Build and maintain robust relationships with customers.
Understand customer requirements and provide suitable solutions.
Handle customer queries, issues, and escalations.
Ensure customer satisfaction, retention, and engagement.
Coordinate with internal teams to resolve customer concerns.
Conduct product demonstrations and assist with onboarding.
Follow up with customers regularly and collect feedback.
Identify opportunities for upselling and cross-selling.

Required Skills
3–4 years of experience in Customer Success / Client Relationship Management, preferably in SaaS or IT companies.
Positive communication and interpersonal skills.
Solid customer-handling and problem-solving abilities.
Knowledge of CRM tools and SaaS products is an added advantage.
Ability to manage multiple clients and build long-term relationships.

Qualification: Any Bachelor's Degree.

Pay: ₹375,000.00 - ₹1,700,000.00 per year

Work Location: In person

📌 Customer Success Executive Chennai
🏢 Vizza Fintech Private
📍 Chennai