Experience 5 -8 Years

INDUSTRIES

MANUFACTURING SERVICE BASED ORGNISATION

MANAGE CUSTOMER INTERACTIONS, COORDINATE WITH PRODUCTION, AND DISPATCH TEAMS TO ENSURE SMOOTH ORDER EXECUTION AND AFTERS ALES SUPPORT.

KEY RESPONSIBILITIES

CUSTOMER COMMUNICATION, ORDER PROCESSING,TRACKING DISPATCH, INTERNAL COORDINATION COMPLAINT HANDLING REPORTING

CUSTOMER HANDLING

RESPOND TO INQUIRIES VIA EMAIL PHONE, MAINTAIN CUSTOMER RELATIONSHIPS

ORDER MANAGEMENT

INQUIRY TO ORDER STAGE, AND PROCESS ORDERS, TRACK STATUS, ENSURE TIMELY SUPPORT

INTERNAL COORDINATION

WORK WITH PRODUCTION, ACCOUNTS FINANCE TEAM LOGISTICS TEAMS AND DEPT HOD, AND MANAGEMENT TEAM.

COMPLAINT HANDLING

RESOLVE ISSUES WITH THE SUPPORT OF SERVICE ENGINEERS & PROJECT ENGINEERS TOGETHER WITH CUSTOMER SUPPORT & PROJECT MANAGERS.

DOCUMENTATION

INQUIRY FOLLOWUP WARRANTY AMC CUSTOMER FOLLOWUP ON CALL CASES FOLLOWUPS MANAGEMENT

SKILLS TECHNICAL COMMUNICATION, COORDINATION, PROBLEM-SOLVING, MULTITASKING, BASIC MANUFACTURING KNOWLEDGE

Pay: ₹9,900.00 - ₹35,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Co Ordinator Chennai (India)
🏢 Sarvajith Infotech
📍 India