Job Purpose

Solid technical support & key interface to provide solution to the customer to ensure effective order conversion and customer satisfaction. Initiation of marketing initiatives to create a brand. Achieving individual targets.

Responsibilities

At least 10% to 15% growth over the past year by identifying recent customer, developing current market segment, timely visits to understand process requirements and a solution provider. Continue to Achieve set monthly, quarterly, and annual sales targets in value for assigned segment & product line. Maintain customer satisfaction above 90% with a rating score of 4 or higher. Handle customer complaints effectively and ensure timely resolution. Ensure timely collection and maintain outstanding payments within approved credit norms.

Desired Competencies:

Basic Skills

1) Knowledge of ERP / SAP systems & MS Office suite.

2) Email and verbal communication

3) Industry knowledge to understand market trends and client needs

4)



Report preparation (analyse and prepare)

Technical Knowledge and Expertise

1) Pump selection & pump fundamentals

2) Application knowledge industry wise

3) Trouble shooting  Knowledge of standards (API 685, ISO 2858, HIS, IS 325, etc.)

4) Understanding drawings & QAP requirements as per customer specifications

5) Knowledge of ATEX/IECEx requirements for hazardous environments

6) Knowledge of ISO 9001:2015 & QMS requirements

Leadership and Management Skills:

1) Sales planning & forecasting

2) Negotiation

3) Key account management

4) Techno commercial skills

Behavioral Skills

1) Customer orientation and consultative selling

2) Influencing and problem solving

3) Learning Ability

Qualifications

BE Mechanical, 3yrs to 5 yrs,

📌 Marketing & Applications Mumbai
🏢 Hydrodyne (India
📍 Mumbai