• POSITION DESCRIPTION JOB TITLE : Officer-Asset Operations GRADE : DM-II DEPARTMENT : Operations

LOCATION:
RO SUB-DEPARTMENT : Asset Operations TYPE OF POSITION : Full-time REPORTS TO : Specialist–Asset Operations REPORTING INTO NA
• ROLE PURPOSE & OBJECTIVE
• Coordinate with business and Vendor for meeting daily productivity against business targets
• Coordinate between Cash Group and Operations for accurate funding
• To resolve customer grievances
• Ensure adherence to process and regulatory compliance
• SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE
• NA
• NA
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials
• Process loan within the agreed SLA
• Publish daily MIS to support Business Customer
• Ensure the branch grievances are addressed and resolved within the stipulated time frame.
• Maintain accuracy in Financial Transactions viz. Loan Amount, Processing Fee, Insurance, and other income and expenses ledgers.
• Timely dispatch of customer collaterals on loan closures Internal Process
• Tally the Branch Working Date, Cash In Hand & Operations ledgers daily.
• Monitor records unit to ensure process compliance and Customer confidentiality
• Audit of high value documents
• Monitoring of physical documents against image based processing
• Monitoring of post disbursal documents (Ro copy etc.)




• Scrutinize property document against the legal opinion report. Learning & Innovation
• Update self about SOP’s pertaining to the transactions handled.
• Complete all mandatory self
- learning modules in Swayam and attend all classroom trainings nominated to.
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications
• Graduate in any discipline Experience
• 2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude Certifications
• NA Functional Skills
• Sound functional knowledge of banking ops processes
• Conversant with core banking applications (Finacle preferred) and CRM applications
• Working knowledge of workflow applications such as Siebel, FCRM etc.
• Usage of MS Excel and MS Word Behavioral Skills
• Positive communication skills – both oral and written
• Good interpersonal management skills
• Problem solving skills
• Decision making ability Competencies Required
• Building Relationship
• Driving Change
• Planning & Organizing
• Driving Execution
• Collaboration
• KEY INTERACTIONS INTERNAL EXTERNAL
• Branch Managers
• Branch Operations Officers
• Sales Officers
• Business Analysts and Officers in IT
• NA PREPARED BY: Operations Team DATE: 16-08-2022 REVIEWED BY: Rajaneesh HR DATE: 08-12-2023 Last Updated By DATE: 09-01-2024

📌 Officer-MB Asset Operations (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru