Roles & Responsibilities
• Be an active part of the Client Delivery or Client Monitoring Team and provide end-to-end internal and external implementation support for Alpha Plus suite of software solutions, including pre-deployment preparation, deployment, UAT, security-clearance, integration/data migration, user and rights management, final deployment, and/or post deployment monitoring .
• Impart UAT & Product Training to clients.
• Ensure trouble-free Warranty & AMC support to Alpha Plus’ clientele.
• Handle software installations for internal products.
• Conduct periodic health-checks on software solutions deployed at client locations.
• Undertake Proof of Concept (POC) at client locations in coordination with Business Team.
• Document and track incidents reported by the clients.
• Conduct Root Cause Analysis (RCA) on incidents reported by the clients and provide timely resolution.
• Ensure smooth and consistent Client Relationship Management.
• Assist in testing, release, and maintenance of pre-deployment software releases.
• Assist in organized deployment of patches, security fixes, and periodic product upgrades.
• Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head. Qualification / Skill-sets
• B. Sc. / B. Sc. (IT) / B.
E. / B.



Tech. or other Technical Graduates
• Fresher or 0
- 2 years of experience in application (software) support
• In-depth knowledge of various Operating Systems, SQL Database, and Hardware is a pre-requisite.
• Proficiency in deploying web-based applications, specifically Microsoft IIS (.
Net) based applications
• Sound skills of software troubleshooting and diagnosis
• Excellent analytical and on-the-spot thinking ability
• Basic computer skills, including email writing, is a must
• Sound communication, inter-personal & documentation skills
• Readiness to travel across the country for client-side implementation at least 2
- 3 times each month
• Willingness to acquire in-depth functional knowledge of APT software products Added Advantage Qualification / Skill-sets
• Powerful command on English, especially written and oral communication
• In-depth knowledge of Oracle Database in addition to SQL Database
• Experience of deployment on the Cloud (AWS / Azure / Google Cloud) and Virtual Machines
• Prior experience of 1 – 2 years in a similar job profile for Software deployment / troubleshooting
• Working knowledge of ticketing tools

📌 Application Support Executive (India)
🏢 Alpha Plus Technologies
📍 India