Key Responsibilities:
Handle real-time customer inquiries via international chat channels with accuracy and professionalism.
Provide first-contact resolution while maintaining high quality and customer satisfaction standards.
Demonstrate problem-solving skills to address customer concerns effectively.
Adapt seamlessly to rotational shifts and energetic operational requirements.
Candidate Profile / Eligibility Criteria:
Education: Undergraduate (Min. 10+2 / Diploma) with at least 6 months of work experience.
Experience: Prior experience in International Chat Support is mandatory.
Skills: Excellent written English communication, typing accuracy, and active listening skills.
Flexibility: Comfortable working in rotational shifts and a 5.5-day work week (WFO).
📌 Walk In Chat Support Kharadi Pune
🏢 Transcom
📍 Pune
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