Location: Andheri (Marol), Mumbai

Work Schedule: 6 Days/Week (Rotational Week Off)

Shift Timings: 10:00 AM 7:00 PM

Language Requirement: Fluent in Kannada or Malayalam

Eligibility: Freshers and Experienced candidates are both eligible

Role Overview

We are hiring a Customer Support Agent to manage customer inquiries, resolve complaints, and handle escalations across digital channels (Phone, Email & Chat). The ideal candidate will possess robust communication skills, basic Excel proficiency for tracking, and the ability to work efficiently in a rapid-paced setting.

Key Responsibilities
Customer Interaction: Handle incoming customer queries and complaints via Phone, Email and Chat channels.
SLA & TAT Management: Ensure all customer communications and escalations are resolved within defined Service Level Agreements (SLAs)



and Turnaround Times (TATs).
Cross-Functional Coordination: Collaborate with internal teams to investigate root causes and resolve customer issues effectively.
Follow-up & Tracking: Provide regular updates to customers on ongoing issues, ensure resolution closure, and maintain detailed escalation trackers in Microsoft Excel.
Issue Identification: Spot recurring operational or product issues and highlight them to team leadership for process improvement.

Required Skills & Qualifications
Education: Graduate in any stream.
Communication: Excellent written and verbal communication skills.

📌 Customer Support Executive Mumbai
🏢 More Retail
📍 Mumbai