Customer Support Representative acts as the primary point of contact between a company and its customers. Their main goal is to ensure customer satisfaction by resolving technical or product-related issues, answering general inquiries, and guiding users through troubleshooting steps. Unlike telemarketers, they focus primarily on inbound inquiries, relationship management, and problem-solving rather than outbound sales.
Below is a standard, comprehensive job description template.We are looking for a patient, empathetic Customer Support Representative to assist our users with product inquiries, troubleshooting, and general assistance. In this role, you will diagnose technical or administrative issues, deliver rapid solutions, and ensure that every customer leaves with a positive experience. The ideal candidate loves helping people, possesses robust problem-solving skills, and can communicate clearly across multiple channels.
Manage Inbound Inquiries: Respond promptly and professionally to customer queries via phone, email, live chat, or social media.

Pay: ₹18,000.00 - ₹24,000.00 per month

Perks:
Commuter assistance
Provident Fund

Work Location: In person

📌 Customer Support: Chennai (India)
🏢 NTN Global
📍 India