Summary
Conducts regular Banquets communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and productive manner, following through to make sure problems are resolved satisfactorily
Qualifications
Min Degree in Hospitality with at least 5 - 7 years of Banquets experience.
At least 1 - 2 years in similar position.
Positive Communication and Leadership skills to lead the team
Preferably from a Branded hotel background.