Company Description Loantap Credit Products Pvt Ltd is a fast-growing financial services company offering flexible, technology-driven lending solutions to individuals and businesses. The organization focuses on creating customer-centric loan products that are easy to access and manage through digital platforms. Loantap emphasizes transparent processes, responsible lending, and productive credit management. Team members work in a performance-driven environment with opportunities to learn, grow, and contribute to improving loan servicing and collections operations.

Role Description This is a full-time, on-site Collections Officer role based in Bengaluru. The Collections Officer is responsible for contacting customers regarding overdue payments, negotiating repayment plans, and ensuring timely recovery of outstanding amounts while maintaining skilled and respectful communication. Daily tasks include making outbound calls, following up via multiple channels, updating collection records in internal systems, and analyzing customer accounts to recommend appropriate actions. The role also involves collaborating with finance and customer service teams to resolve disputes, address customer concerns,



and adhere to internal policies and regulatory guidelines. The Collections Officer is expected to meet collection targets, minimize delinquencies, and support overall portfolio health.

Qualifications
Candidates should possess solid Debt Collection skills, including negotiation, persuasion, and adherence to compliance standards.
Candidates should possess solid Analytical Skills to review account histories, interpret data, and recommend effective collection strategies.
Candidates should possess excellent Customer Service and Communication skills to manage sensitive conversations and maintain positive client relationships.
Candidates should possess foundational Finance knowledge to understand loan products, repayment structures, and credit risk.
Relevant skills such as problem-solving, attention to detail, and time management would be beneficial.
Prior experience in collections, banking, NBFCs, or financial services is preferred.
A diploma or bachelor’s degree in business, finance, or a related field is advantageous.
Ability to work on-site in Bengaluru and meet performance targets in a fast-paced workplace is required.

📌 Collections Officer Bengaluru
🏢 Loantap Credit Products
📍 Bengaluru