ob Summary

The Customer Hub Executive is the first point of contact for patients and enquirers at Dr Sleep Qure. The role involves handling calls and messages, booking and confirming sleep study appointments, following up with patients, and coordinating with the sleep lab and field teams to give every patient a smooth and reassuring experience.

Key Responsibilities
Handle inbound and outbound calls, messages, and enquiries from patients and doctors' offices
Provide transparent information about sleep studies (PSG), CPAP/BiPAP therapy, and available services
Book, reschedule, and confirm sleep study appointments, both lab-based and home-based
Call patients before their study to explain preparation, do's and don'ts, and timings
Follow up with patients after the study for report collection, therapy, and feedback
Coordinate with sleep technicians, physicians, and the billing team to ensure smooth patient flow
Update patient details, appointments,



and call outcomes accurately in the CRM or records
Handle patient queries and complaints politely and escalate unresolved issues promptly
Support ABMs and RBMs with referral and lead follow-up as required
Maintain patient confidentiality and follow company policies
Prepare daily and weekly call and appointment reports

Skills and Competencies
Excellent verbal communication and a pleasant telephone manner
Fluency in English and local languages (Tamil, Telugu, or Hindi preferred)
Patience, empathy, and a patient-friendly approach
Valuable listening, problem-solving, and follow-up skills
Basic computer skills, including MS Excel and data entry
Ability to multitask and keep accurate records

Pay: Up to ₹25,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Hub Executive / Front Office Puducherry
🏢 Dr Sleep Qure
📍 Puducherry