Patient Experience & Front Desk Management

Objective: Ensure smooth, qualified, and welcoming experience for every client.
Greet and attend to patients promptly with a friendly and courteous manner.
Maintain clean, professional, and organized front desk at all times.
Ensure waiting area is tidy and client-ready throughout the day.
Handle patient complaints and queries with patience and escalate as necessary.
Appointment Scheduling & Coordination

Objective: Maintain accurate and productive patient flow through effective scheduling.
Schedule appointments using clinic software or manual system.
Follow up with patients for confirmations, reschedules, or cancellations.
Minimize appointment gaps and manage overbooking to optimize doctor's time.
Coordinate between dermatologists, trichologists, and other specialists for smooth transitions.
Registration & Documentation

Objective: Maintain proper records and ensure smooth onboarding for current and returning patients.
Register new patients and update records for existing ones.
Collect and verify patient information, consent forms, and medical histories.
Ensure digital/physical filing systems are updated, secure, and accessible.
Assist in preparing case files and reports as required by doctors.
Billing & Payments

Objective:



Ensure accuracy and transparency in billing processes.
Generate bills for consultations, procedures, and products.
Handle cash, card, UPI, or online transactions securely.
Maintain daily transaction reports and handover logs.
Coordinate with accounts team for deposits and reconciliation.
Communication & Coordination

Objective: Ensure internal communication flows efficiently across departments.
Relay doctor instructions to patients accurately.
Inform staff about changes in appointment schedules or patient needs.
Coordinate with marketing/PR for patient feedback or testimonials.
Support in organizing promotional events or camps.
Daily Reporting & Compliance

Objective: Ensure all daily operations are recorded and compliant with clinic SOPs.
Submit daily front office reports (appointments, collections, walk-ins, etc.).
Maintain confidentiality and uphold data protection protocols.
Follow clinic’s grooming and communication standards.
Participate in team meetings and training sessions.

Qualifications and Experience:
Graduation
Minimum 3 Year of experience in Healthcare

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Front Desk Receptionist Saket
🏢 SkinQure
📍 Saket