Company Name : Pilgrim India Location : Mumbai (Marol Naka) Working Days : 6 Days (Rotational Week Offs) Timings : 10:00 AM - 7:00 PM (Fixed Hours) Joining : Immediate joiners only Batch Joining Date : 6th September 2026
Job Title: Associate - Customer Support (Chat Process)
Key Responsibilities :
Respond promptly to customer queries.
Resolve customer queries and complaints in a professional manner
Maintain accurate records of customer interactions
Provide transparent and accurate product/service information
Escalate complex issues to the appropriate department
Requirements :
Experience : 6 months to 5 years in online sales or customer support (preferred but not mandatory)
Excellent speaking and writing skills are required
Graduation preferred (not mandatory)
Robust communication and interpersonal skills
Basic computer knowledge
Good problem-solving ability and patience
Objective : To ensure high levels of customer satisfaction and build strong, long-term customer relationships.
How to Apply : Thanks & Regards, Nadiya Shaikh HR - Pilgrim
Pay: ₹20,000.00 - ₹33,000.00 per month
Perks :
Health insurance
Provident Fund
Application Question(s):
What is your current monthly salary?
This is an immediate hiring. Will you be able to join by 6th September 2026
Location :
Mumbai, Maharashtra (required)
Work Location: In person
📌 Customer Support Associate Mumbai (India)
🏢 Pilgrim India
📍 India
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