Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries.
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, areas, and venues and promote services
Anticipate guest needs and build rapport with guests.
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address guest complaints and escalate to the Front Office Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards.
Help operational team in checkin checkout when required.
Take guest feedbacks, analise & coordinate with other departments if required.