As a Client Support Specialist, you will be the frontline support contact for clients, partners, and colleagues using Talogy's products, platforms, and services. You will play a critical role in delivering exceptional customer experience by resolving issues, answering questions, investigating concerns, and ensuring customers receive timely and effective support. Through strong problem-solving skills, product knowledge, and a customer-focused mindset, you will help drive client satisfaction, operational excellence, and the successful adoption of Talogy solutions.
• Respond to client and internal support requests across multiple communication channels.
• Investigate, troubleshoot, and resolve product, platform, and service-related issues.
• Manage support cases from initial inquiry through resolution.
• Maintain accurate and detailed records of customer interactions and support activities.
• Partner with Product, Engineering, Sales, Consulting, Client Management, and other teams to resolve customer concerns.
• Build and maintain expertise in Talogy products, platforms, services, and support processes.
• Contribute to knowledge base articles, documentation, and support resources.
• Support reporting, operational processes, and continuous improvement initiatives.
• Identify opportunities to enhance the client experience and support operations.
• Ensure support activities meet service level agreements, quality standards,



and operational requirements.
• Experience in customer service, client support, helpdesk, technical support, SaaS, operations, or a related field.
• Strong communication and customer relationship management skills.
• Excellent problem-solving, troubleshooting, and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort learning new technologies, systems, and processes.
• Robust collaboration skills and the ability to work effectively across teams.
• Experience with CRM systems, ticketing platforms, support tools, or knowledge management systems is an advantage.
• Relevant qualifications are welcomed but not required where equivalent experience and demonstrated capability can be shown.
• Delivering high-quality, responsive, and effective support to clients and colleagues.
• Achieving strong customer satisfaction and service outcomes.
• Meeting response and resolution commitments consistently.
• Maintaining accurate, thorough, and timely documentation.
• Demonstrating growing expertise across Talogy products and services.
• Contributing to knowledge-sharing resources and process improvements.
• Building strong partnerships with internal stakeholders.
• Successfully supporting an increasingly diverse range of client needs and scenarios.

📌 Client Support Specialist (India)
🏢 Talogy
📍 India