Core Responsibilities
Attend inbound and outbound customer calls related to online orders, delivery, payments, and returns
Process online orders received from website, marketplaces, and social media channels
Update and manage orders in CRM, OMS, and eCommerce platforms (Shopify, Shiprocket, etc.)
Coordinate with packing and warehouse team to ensure timely order packing and dispatch
Track shipments and follow up with courier partners for delivery status
Handle returns, replacements, cancellations, and refunds as per company policy
Resolve customer complaints and ensure high customer satisfaction
Job Types : Full time, Permanent
Pay: ₹14,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Ecommerce Operations & Support Executive Erode (India)
🏢 SOUTH INDIA ORGANIC FARMS
📍 India
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