Organization
- Hyatt Raipur Summary Main Duties Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Be familiar with the hotel’s products, services and policies.
• Ensures positive interaction and brand contact with guest and colleagues.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Provides excellent service to internal customers as appropriate. Operational
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
• Embraces all Touches of Hyatt and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
• Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
• Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
• To produce a consistent and high quality product.
• To monitor operating supplies and reduce spoilage and wastage.
• Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
• Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
• Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
• Assists in quality control of items.
• Sets up buffet presentations.
• Ensures the sanitation standards for kitchen are being met.
• Should be able to handle interactive live station as per Hyatt standard.
• Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
• Maintains stable performance under pressure and in stressful work situations.
• Ensures professional, high quality work standards are met.
• Adhere to the relevant task list for the current position Personnel
• Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.




• Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one’s own developmental needs and seeks opportunity to improve.
• Encourages effective two way communication throughout the organization and shares relevant information with others. Other Duties
• Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
• Acts consistently in accordance with transparent ethics & values and maintains confidentiality.
• Ensures high standards of personal presentation and grooming as per hotel grooming policy.
• Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
• Carries out any other reasonable duties and responsibilities as assigned from time to time. I have read this

Job Description
and fully understand and agree to follow the outlined duties above. Qualifications Main Duties Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Be familiar with the hotel’s products, services and policies.
• Ensures positive interaction and brand contact with guest and colleagues.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Provides excellent service to internal customers as appropriate. Operational
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
• Embraces all Touches of Hyatt and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
• Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.




• Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
• To produce a consistent and high quality product.
• To monitor operating supplies and reduce spoilage and wastage.
• Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
• Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
• Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
• Assists in quality control of items.
• Sets up buffet presentations.
• Ensures the sanitation standards for kitchen are being met.
• Should be able to handle interactive live station as per Hyatt standard.
• Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
• Maintains stable performance under pressure and in stressful work situations.
• Ensures professional, high quality work standards are met.
• Adhere to the relevant task list for the current position Personnel
• Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
• Shows receptiveness to be managed and to constructive feedback. Co-operates willing to one’s own developmental needs and seeks opportunity to improve.
• Encourages effective two way communication throughout the organization and shares relevant information with others. Other Duties
• Understands and strictly adheres to all Rules and Regulations established in the Employee Handbook and the hotel's policies including fire, hygiene, health, safety and security.
• Acts consistently in accordance with clear ethics & values and maintains confidentiality.
• Ensures high standards of personal presentation and grooming as per hotel grooming policy.
• Attends and actively participates in training sessions, School of Hospitality training sessions and meetings as and when required.
• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
• Carries out any other reasonable duties and responsibilities as assigned from time to time. I have read this

Job Description
and fully understand and agree to follow the outlined duties above.

📌 DCDP Tandoor (Raipur)
🏢 Hyatt Hotels
📍 Raipur