IT Support Specialist

Location:
Gurugam 1+ year contract-to-hire One of our valuable clients has a vacancy for an IT support person in their esteemed MNC organization. The JD for the IT support mentioned below.

Job Description
• Delivering a client focused service experience for user queries in a professional and timely manner while demonstrating the highest standards of written and verbal communication;
• Logging in to taking calls on fix timings and log off at fixed time;
• Undertaking coordinated incident management in liaison with other operational teams;
• Maintain a standardized global service offering through peer group collaboration;
• Ownership of technology problems or requests until satisfactorily resolved;
• Working with the Service Desk, Problem Management and other technology teams to deliver continual service improvement and ensure business requirements are being met;
• Working with business teams to effectively manage computer assets through the lifecycle;
• Liaising with external vendors for support or maintenance work;




• Ability to work well under pressure, multi-task and work effectively with minimal supervision; Requirements
• Positive English Communication Skills are required.
•

Education:
Must be a Graduate
• Providing high level support of the Microsoft SOE
- Windows 10, Office365, MacOS.
• Ability to support and troubleshoot issues with technologies including but not limited to: Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity (iPass/VPN), Cisco VoIP phones and Apple iPhone;
• Providing high level support of the Microsoft SOE
- Windows 10, Office365;
• Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential;
• Build and share knowledge of business applications across the group;
• Familiarity with iPhone and iPad client, Android, and management software;
• Ability to acquire knowledge of business applications where firstsecond level support may be required.

📌 IT Support Specialist (Gurugram)
🏢 Shree Shakti Ventures
📍 Gurugram