Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Business Growth & Acquisition
• Achieve targets for new CUID creation.
• Drive new customer disbursements as per percentile role benchmarks.
• Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management
• Achieve onboarding yield benchmarks
• Drive optimal ticket size, renewal mix, and repeat customer engagement.
• Ensure cost-efficient branch operations. Portfolio Quality & Risk Management
• Maintain auction-to-book ratio
• Ensure strict adherence to LTV, documentation quality, and purity testing protocols.
• Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management
• Deliver resolution for 0–30 DPD bucket.
• Monitor overdue accounts and perform timely follow-up.




• Support recovery actions as per internal guidelines. Compliance, Audit & Governance
• Achieve audit score as defined, ensure closure of audit findings.
• Maintain zero-tolerance on operational deviations and regulatory breaches.
• Ensure accuracy in process, record keeping, and vault management. Customer Service & Branch Experience
• Ensure high service quality, rapid turnaround time, and seamless grievance resolution.
• Maintain branch hygiene, safety, and security standards. People Leadership & Productivity
• Lead ABM, Gold Valuer, GLO, and CSE for daily performance.
• Conduct coaching, on-the-job training, and reviews.
• Ensure manpower productivity as per branch benchmarks

📌 Branch Manager (India)
🏢 Aditya Birla Capital
📍 India