Location: Hyderabad
Grade: BPO Z / 1 / 2 / 3
Salary: Up to ₹9 LPA
Notice Period: Immediate Joiners Only (0 Days)
Process: International Voice – Customer Service / Technical Support

Job Overview

We are looking for experienced Customer Service Executives (CSR) and Technical Support Executives (TSR) to handle international customer interactions. Candidates should have excellent communication skills, robust customer-handling abilities, and problem-solving skills.

Candidates with international voice process experience are preferred. Those with relevant technical support experience will be considered for the Technical Support Voice position.

The candidate's profile will be evaluated for either the CSR or TSR position based on their experience and technical knowledge.

Key Responsibilities

- Handle international customer queries through voice and chat channels.
- Ensure First Call Resolution (FCR) by resolving customer issues efficiently.
- Deliver excellent customer experiences while meeting service and sales objectives.
- Understand customer concerns, identify problems, and provide appropriate solutions.
- Troubleshoot technical issues using product knowledge, user guides, and reference materials.
- Maintain accurate customer interaction records in CRM systems.
- Follow up on unresolved cases within 24 hours.
- Handle customer escalations professionally and maintain a positive customer experience.
- Achieve operational targets, sales objectives, and KPIs while following company procedures.

Required Skills

- Excellent verbal and written communication skills.
- Strong international customer-handling experience.
- Excellent active listening and interpersonal skills.
- Strong analytical, diagnostic, and problem-solving abilities.




- Ability to identify root causes and provide effective resolutions.
- Good knowledge of customer service and technical support processes.
- Ability to explain technical information in straightforward language.
- Strong customer focus, empathy, and professionalism.
- Experience with CRM tools and case documentation is an added advantage.

Language Requirements

- Global English: B2 or higher required; C1 preferred.
- EMEA Languages: C1 or higher in the primary language; English B2 or higher.
- Excellent communication skills are mandatory.
- Additional international language proficiency is an advantage.

Eligibility Criteria

- Graduation is compulsory from a recognized university or equivalent qualification.
- Candidates with relevant undergraduate qualifications and at least 18 months of experience may be considered, subject to the graduation requirement.
- International voice process experience is required/preferred.
- Technical support experience is preferred for TSR openings.
- Immediate joiners only (0 days' notice period).
- Strong communication and problem-solving skills are mandatory.

Important Hiring Guidelines

- Candidates will be evaluated for either Customer Service Executive (CSR) or Technical Support Executive (TSR) based on their CV and relevant experience.
- Both CSR and TSR profiles are eligible for consideration.
- Candidates with international voice experience are preferred.
- Current or former TCS / Tata employees are not eligible.
- Graduation is compulsory.
- Notice period must be 0 days.

Preferred Candidate Profile

Candidates with international voice process experience, excellent communication skills, customer-handling expertise, and strong problem-solving abilities. Technical troubleshooting experience will be an added advantage for the TSR role.

Pay: Up to ₹900,000.00 per year

Work Location: In person

📌 Customer Service Executive / Technical Support Executive (Hyderabad)
🏢 Gratitude India
📍 Hyderabad