- Provide daily supervision of service delivery activity, ensuring work is assigned, monitored, and completed in a timely and consistent manner.
- Monitor alarm, alert, work entry, and escalation activity across Managed Services areas including Wet stock, Compliance, Forecourt, Media, and Application Support.
- Coach team members through feedback, huddles, and one-to-one support to strengthen execution, quality, and customer handling.
- Support escalations by coordinating timely follow-up, routing issues appropriately, and maintaining visibility until resolution.
- Maintain operational consistency by reinforcing standard work, checking process adherence, and flagging risks to service delivery.
- Track daily workload, service trends, and quality outcomes to identify gaps and support immediate corrective action.
- Partner with adjacent teams to remove blockers and ensure smooth service flow across key operational touchpoints.
- Support team readiness through onboarding, refreshers, and practical guidance on tools, processes, and customer interactions.
- Escalate recurring issues, quality concerns, and process deviations with clear facts and recommended next steps.
- Contribute to continuous improvement by documenting issues, sharing learnings, and helping strengthen day-to-day operating discipline.

Proficiency in Power BI and Microsoft Excel for reporting, trend analysis, and operational performance monitoring

- Coordinate daily Managed Services activities to help the team meet service level commitments and respond to customer needs in a timely manner.

ABOUT YOUR EXPERIENCE

- Coordinate daily Managed Services activities to help the team meet service level commitments and respond to customer needs in a timely manner.

- Monitor alarm, alert, work entry, and escalation activity across Managed Services areas including Wetstock, Compliance, Forecourt, Media, and Application Support.

- Support the triage, routing, and follow-up of incidents and requests so issues are progressed efficiently and closed with appropriate communication.

- Work with internal teams and external partners to support solution delivery,



customer onboarding, and smooth implementation-to-support handoffs.

- Help prepare and run daily management routines, track key service measures, and highlight trends or risks that may affect delivery.

- Support customer deployments, change activities, and readiness tasks to help ensure service adoption and stable transition into steady-state support.

- Document workflows, update operating notes, and reinforce standard work so processes are followed consistently across the team.

- Escalate risks, blockers, or recurring issues to the appropriate leader or specialist while helping to drive practical next steps.

- Review service data and customer feedback to identify opportunities for incremental improvement in execution, communication, and quality of support.

- Support coaching and onboarding activities for team members by sharing day-to-day guidance, process knowledge, and service expectations.

BEHAVIOURAL COMPETENCIES

- Drives results – Ability to focus on significant issues, regularly refocuses on results, demonstrates a drive to exceed performance target.

- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.

- Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

- Decision Quality – Makes good and timely decisions that keep the organization moving forward.

- Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions.



Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

📌 Service Delivery - Supervisor (Bengaluru)
🏢 Vontier
📍 Bengaluru