Location: Chennai / Indore
Grade: BPOS 1 / 2 / 3
Experience: 6 months to 2 years
Job IDs: Chennai – 438653 | Indore – 438652
Notice Period: Up to 30 days only

Job Summary

We are hiring a TSR / Agent – Tech Support to handle customer support queries over phone, email and chat. You will diagnose and resolve technical issues, track cases, and maintain high service quality and customer satisfaction. The role requires familiarity with support tools, troubleshooting processes and Google Workspace products.

Key Responsibilities

- Respond to customer support queries through phone, email and chat
- Diagnose, resolve and track customer issues efficiently
- Maintain response and resolution speed as defined by Service Level Objectives (SLOs)
- Ensure high customer satisfaction scores and meet quality standards in 90% of cases
- Use the existing knowledge base to provide customer-facing root cause assessments
- Deliver effective customer-facing technical support and issue resolution

Mandatory Skills

- Good verbal and written communication skills
- Good typing speed (minimum 60 to 80 WPM)
- Troubleshooting experience in diagnosing and resolving complex issues using SOP documents
- Familiarity with support methodologies, case lifecycles and analytical problem-solving
- Knowledge of any ticketing tool




- Basic ITIL knowledge

Good to Have

- 6+ months of experience in Infrastructure, Storage or Service Desk
- Hands-on experience with Google products: Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, NotebookLM, Keep, Sites, Forms and AppSheet
- Google Workspace Administrator Certification (a strong advantage)

Certification Requirement

Google Workspace Administrator Certification is mandatory before Go Live.

Preferred Candidate Profile

- 6 months to 2 years of relevant technical support or service desk experience
- Comfortable handling customer-facing technical support across multiple channels
- Solid issue-analysis and resolution capability
- Able to work in an SLA-driven support environment

Application Notes

- Notice period should be up to 30 days only

Skills (for the portal)

Technical Support, Service Desk, Troubleshooting, Google Workspace, Gmail, Google Drive, Google Meet, Google Calendar, Ticketing Tools, ITIL, Case Management, SLA Management, Customer Support, Chat Support, Email Support, Voice Support, Typing Speed, Communication Skills, Knowledge Base, Root Cause Analysis

Pay: Up to ₹700,000.00 per year

Work Location: In person

📌 TSR / Agent – Tech Support (Chennai)
🏢 Gratitude India
📍 Chennai