Client: Healthcare/Hospital

Location: Elecrtonic City, Bangalore

Notice: 15 days

Experience: 5- 8 years

Role Description:

The Trainer is responsible for delivering process, communication, and behavioral training to employees supporting UK healthcare contact centre operations.

Responsibilities:

· Conduct induction, process training, refresher training, and upskilling sessions.

· Develop and update training content, SOPs, presentations, and assessment materials.

· Provide voice and accent neutralization training aligned with UK communication standards.

· Conduct mock calls, role plays, and knowledge assessments.

· Track trainee performance and maintain training effectiveness reports.

· Coordinate with Operations and QA teams to identify training gaps.





· Support floor training, nesting support, and transition activities.

· Ensure all employees complete mandatory compliance and process training.

· Minimum 5–7 years of international voice experience

· Minimum 2 years’ experience as Trainer

· UK voice process experiences mandatory

· Healthcare preferred

For more details, reach out to [email protected] or whatsapp (phone hidden)

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Process Trainer_UK_Contact Center (Bengaluru)
🏢 Techshell Software
📍 Bengaluru