We are looking for a confident and customer-oriented Customer Support with 2–3 years of experience in handling customer calls, following up on enquiries, and assisting customers throughout their purchase journey. The candidate should have excellent communication skills in English and Hindi, along with basic computer knowledge.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Follow up with customers on website enquiries, abandoned carts, pending orders and purchase queries.
- Connect with potential customers to understand their requirements and convert enquiries into sales.
- Provide customers with product information, pricing, offers and availability details.
- Follow up on pending orders, payment issues, delivery updates and customer complaints.
- Maintain regular follow-ups with customers to improve conversion rates.
- Maintain accurate records of customer interactions, follow-ups and call outcomes.
- Coordinate with the internal sales, warehouse and operations teams to resolve customer queries.
- Ensure a positive customer experience and maintain professional communication at all times.

Required Skills & Qualifications

- 2–3 years of experience in telecalling, customer support or telesales.
- Good verbal communication skills in both English and Hindi.
- Basic computer knowledge, including MS Excel,



MS Word and email.
- Ability to handle customer queries and objections confidently.
- Valuable convincing and follow-up skills.
- Customer-focused approach with a positive attitude.
- Ability to manage multiple calls and follow-ups efficiently.

Preferred Candidate Profile

- Prior experience in e-commerce, retail or online sales will be an added advantage.
- Should be confident, polite, patient and well-organised.
- Should have a sales-oriented mindset with a focus on customer satisfaction and conversions.

Key Performance Indicators (KPIs):

- Number of calls handled per day.
- Timely follow-up on customer enquiries and abandoned carts.
- Enquiry-to-order conversion rate.
- Value of orders converted.
- Customer satisfaction and quality of communication.
- Accuracy of call records and follow-up updates.

Contact - (phone hidden)

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Application Question(s):

- Immediate Joiner

Experience:

- Customer Coordination: 2 years (Preferred)
- Payment Followup : 2 years (Preferred)
- Resolve customer enquiry : 1 year (Preferred)

Work Location: In person

📌 Customer Support Executive (CSE) (Delhi)
🏢 Timekidz India Private
📍 Delhi