Key Responsibilities:

- Receive and process service requests from customers, either via phone, email, or in person, and assign tasks to the appropriate service technicians.
- Ensure that technicians are well-prepared and have the necessary tools and parts to complete the service tasks.
- Communicate with customers regarding service status, technician availability, and estimated service timelines.
- Ensure that service technicians provide detailed reports on service activities, including any issues encountered and resolutions provided.
- Ensure that technicians are adhering to company service standards and protocols.
- Monitor and track the completion of service tasks to ensure timely and high-quality work.
- Ensure that customers are informed about warranty terms and conditions and that warranty claims are processed accurately.
- Continuously evaluate service processes and identify opportunities for improvement to enhance efficiency, customer satisfaction, and team performance.

Skills and Qualifications:

- Education: Bachelor’s degree in Business, Operations, or a related field.
- Experience: Previous experience in service coordination, customer support, or similar roles,



preferably in the appliance or manufacturing industry.
- Skills:
- Strong organizational and time-management skills.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Ability to manage multiple service requests and prioritize tasks efficiently.
- Problem-solving skills and the ability to resolve customer issues in a professional manner.
- Familiarity with service management software or CRM systems.
- Robust attention to detail and the ability to maintain accurate records.
- Knowledge of water purifier products, their maintenance, and common issues is a plus.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Vadavalli, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- What is your Current CTC (Per Month)?
- What is your Expected CTC (Per Month)?
- What is your notice period?

Experience:

- Customer service: 1 year (Required)

Work Location: In person

📌 Customer Service Coordinator (India)
🏢 Aguaclan Water Purifiers Private
📍 India