About R&CO; Associates

R&CO; Associates is an interior and exterior design and execution company specializing in premium residential and commercial projects, including textile and jewellery showrooms. We are looking for a responsible, proactive, and customer-focused CRM professional to manage client relationships, coordinate project activities, and ensure smooth communication between clients and internal teams.

Job Summary

The Customer Relationship Manager (CRM) will be responsible for managing client communication from initial enquiry to project completion and final handover. The candidate will handle new client enquiries, make follow-up calls, communicate project updates, coordinate with internal departments, manage client requirements, and assist with payment collection and cash handling.

Key Responsibilities

1. Client Relationship & Communication

- Act as the primary point of contact for clients and manage day-to-day client communication.
- Handle incoming and outgoing client calls, enquiries, and requests.
- Contact new prospective clients, introduce company services, and generate potential business enquiries.
- Follow up with new leads and existing clients regularly.
- Understand and record client requirements, expectations, and feedback.
- Maintain skilled relationships with clients throughout the project lifecycle.
- Address client concerns and coordinate with the concerned departments for timely resolution.

2. Project Coordination & Status Updates

- Coordinate with designers, architects, project managers, site supervisors, and other staff.
- Collect daily project progress updates from concerned employees and project teams.
- Communicate work progress and project status to clients regularly.
- Follow up on pending tasks, client approvals, materials, and project requirements.
- Ensure client requests are communicated to the relevant departments and followed up until completion.
- Track project milestones, deadlines, and pending activities.




- Maintain proper records of client communications and project updates.

3. New Client Acquisition & Lead Management

- Make outbound calls to new prospective clients and business enquiries.
- Follow up on leads received through social media, advertisements, referrals, and other sources.
- Explain company services and arrange meetings or consultations with the concerned team.
- Maintain a database of new enquiries, existing clients, and potential customers.
- Track lead status and ensure regular follow-ups.
- Coordinate with the management and marketing team regarding new business opportunities.

4. Payment & Cash Handling

- Follow up with clients regarding pending payments, advances, and project-related dues.
- Coordinate with the Accounts Department for payment verification and records.
- Receive and handle client cash payments when authorised.
- Ensure all cash collections are properly documented and immediately reported to Accounts.
- Issue or coordinate official payment receipts as per company procedure.
- Maintain accurate payment follow-up records and collection status.
- Communicate outstanding payment details to clients professionally.

5. Reporting & Documentation

- Maintain client databases, enquiry records, follow-up reports, and project communication records.
- Prepare daily and weekly client follow-up reports.
- Update project communication and client requirement status.
- Report unresolved client issues and pending matters to management.
- Ensure all client commitments and follow-up activities are properly documented.

Mandatory Requirements

- 1–3 years of experience in Customer Relationship Management, Client Coordination, Customer Support, or a similar role.




- Excellent verbal and written communication skills.
- Good telephone etiquette and client-handling skills.
- Ability to coordinate with multiple departments and employees.
- Basic knowledge of MS Excel, Google Sheets, and documentation.
- Ability to maintain client databases and follow-up records.
- Basic understanding of payment collection and cash handling procedures.
- Strong follow-up, organisational, and problem-solving skills.
- Ability to manage multiple clients and requirements simultaneously.

Preferred Candidate

- Candidates with experience in interior design, architecture, construction, real estate, or retail industries are preferred.
- Experience in handling client enquiries and project coordination will be an advantage.
- Candidates with sales coordination and lead follow-up experience are preferred.

Key Skills

Customer Relationship Management | Client Coordination | Client Communication | Lead Generation | Outbound Calling | Project Follow-up | Customer Support | Payment Collection | Cash Handling | Team Coordination | Database Management | MS Excel | Reporting | Problem Solving

What We Are Looking For

We are looking for a responsible and well-organised CRM professional who can effectively manage client relationships, communicate project progress, coordinate with internal teams, follow up on new business enquiries, and ensure that every client requirement is properly addressed.

The candidate must be proactive, approachable, professional, and capable of handling multiple responsibilities with accuracy and accountability.

Application Details

Company: R&CO; Associates
Location: Kottakkal, Kerala
Employment Type: Full-Time
Salary: Negotiable based on experience
Contact: (phone hidden)
Email: [email protected]

Interested candidates are requested to share their updated CV.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Customer Relationship Manager (CRM) (Kottakkal)
🏢 R&Co Associates
📍 Kottakkal