We are looking for a Customer Relationship Manager who can handle our existing clients, manage new enquiries, and follow up with potential customers to convert leads into sales.

The role involves regular communication with customers through phone calls, WhatsApp, email, and other platforms.

You will be handling both our company's direct clients and customers on behalf of our clients across different businesses and industries.

Key Responsibilities

1. Existing Client Management

- Stay in touch with existing clients and maintain valuable relationships.
- Handle billing, payment reminders, and renewals.
- Attend customer queries and coordinate with the team for support.
- Follow up on pending payments and service requests.
- Make sure clients receive timely updates and assistance.

2. New Leads & Sales Follow-ups

- Call new leads and understand their requirements.
- Explain products and services clearly to interested customers.
- Share details, pricing, quotations, and other information through WhatsApp or email.
- Follow up regularly with interested customers.




- Handle basic customer questions and objections.
- Work towards converting enquiries into confirmed sales.
- Manage the complete process from the first enquiry to final confirmation.

3. CRM & Daily Work Management

- Enter and update all customer details in the CRM.
- Maintain records of calls, conversations, and follow-ups.
- Schedule callbacks and ensure no important lead is missed.
- Track the status of enquiries, quotations, and payments.
- Prepare simple daily reports on calls, leads, and conversions.

4. Handling Multiple Clients

- Communicate with customers on behalf of different businesses.
- Understand the basic products and services of each assigned client.
- Handle enquiries professionally according to each business's requirements.
- Coordinate with the respective teams whenever needed.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: In person

📌 Customer Relationship Manager (Kapurthala)
🏢 Ao Developers
📍 Kapurthala