Job Title: Branch In-Charge
Department: Branch Operations / Administration
Experience: 5–7 years (preferred)

Job Summary

The Branch In-Charge is responsible for managing the overall operations of the branch, achieving business targets, supervising employees, ensuring customer satisfaction, maintaining operational efficiency, and implementing company policies and procedures.

The role involves handling sales, administration, inventory, accounts coordination, customer relationships, and staff management to ensure smooth and profitable branch operations.

Key Responsibilities|

A. Branch Operations

- Manage the day-to-day activities of the branch.
- Ensure smooth and efficient branch operations.
- Implement company policies, procedures, and guidelines.
- Maintain proper documentation and branch records.
- Ensure discipline, punctuality, and workplace standards.

B. Sales & Business Development

- Achieve monthly and annual branch sales targets.
- Develop strategies to increase branch revenue.
- Identify recent customers and business opportunities.
- Maintain relationships with existing customers.
- Monitor daily sales performance and take corrective action.
- Track competitors and market developments.

C. Staff Management

- Supervise, guide, and motivate branch employees.
- Allocate duties and responsibilities to staff members.
- Monitor employee performance and productivity.
- Conduct regular team meetings.
- Identify employee training and development needs.




- Maintain staff attendance and discipline.

D. Customer Relationship Management

- Ensure excellent customer service.
- Handle customer complaints and resolve issues promptly.
- Maintain good relationships with key customers.
- Ensure timely responses to customer enquiries.
- Improve customer satisfaction and retention.

E. Inventory & Stock Management

- Monitor stock availability and inventory levels.
- Ensure proper stock inward and outward records.
- Avoid stock shortages, excess stock, and wastage.
- Coordinate stock replenishment with the head office.
- Conduct regular physical stock verification.

F. Accounts & Administration

- Monitor daily cash transactions and branch expenses.
- Ensure proper billing and documentation.
- Coordinate with the accounts department.
- Monitor outstanding payments and follow up on collections.
- Submit daily, weekly, and monthly reports to management.
- Ensure proper utilization of company resources.

3. Qualifications & Experience

- Bachelor's degree in Business Administration, Commerce, or a related field.
- 3–5 years of relevant experience in branch management or operations.
- Experience in sales, administration, and team handling.
- Basic knowledge of accounting and inventory management.
- Good computer knowledge, especially MS Excel and ERP software.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Branch Incharge (Madurai)
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