Job Requirement: Customer Support and Field Support Executive
We are looking for a responsible and hardworking candidate for the position of Customer Support & Field Support Executive.
Experience minimum 1 years
location : mumbai
Job Responsibilities:
- Handle customer queries and provide timely support.
- Coordinate with customers regarding GPS/VLTD installation and maintenance.
- Follow up with field engineers for installation and device-related issues.
- Coordinate with customers for vehicle availability and engineer visits.
- Monitor GPS devices and troubleshoot basic technical issues.
- Prepare daily work reports and update system records.
- Coordinate with internal teams to resolve customer complaints.
- Visit customer locations whenever required for field support.
Required Skills:
- Positive communication skills.
- Basic computer knowledge (MS Excel, Word, Email).
- Customer handling and coordination skills.
- Willingness to travel for field visits.
- Problem-solving and follow-up skills.