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Hotel seaview kanyakumari Kanyakumari, Tamil Nadu Department Front Office and Guest Relations Job Summary We are looking for a well-groomed, attentive Guest Relations Executive to welcome guests and assist them throughout their stay. You will be the first point of contact for arriving guests, help them get familiar with the hotel and Kanyakumari, and follow up on requests until they are resolved. The role requires close coordination with Reception, Housekeeping, Food and Beverage, Maintenance, Security and the bell desk. Mandatory Language Requirement Fluent spoken Hindi, English, Malayalam and Tamil is mandatory. You must be able to welcome guests, explain hotel facilities, give clear directions and handle complaints confidently in all four languages. 1. Prepare for Guest Arrivals - Review the day’s arrivals with Reception at the start of your shift. Check for early arrivals, group bookings, returning guests, special occasions and any assistance already requested. - Confirm room readiness and pending arrangements with Reception and Housekeeping before guests arrive. - Keep the welcome station ready with fresh face towels, clean trays, welcome drinks and clean glassware. Check supplies throughout the shift and arrange replenishment before they run out. - Keep the entrance, lobby and guest seating area presentable. Report spills, damaged fixtures and other issues to the appropriate department promptly. 2. Welcome Guests and Assist with Check-In - Be visible at the entrance or in the lobby during arrivals. Stand to greet guests, smile, make eye contact and use their preferred language. Use the guest’s name when known. - Offer seating where appropriate and coordinate luggage assistance with the bell desk. Ask guests what assistance they prefer before helping with mobility or accessibility needs. - Offer each guest a fresh face towel on a clean tray. Handle clean towels hygienically and collect used towels separately. - Serve the welcome drink, explain what it is and check with Food and Beverage when a guest asks about ingredients or requests an alternative. - Introduce guests to Reception and discreetly pass on any special requests. If a room is still being prepared, confirm the expected wait with Reception and keep the guest updated. - Coordinate room escort and luggage delivery where applicable. Confirm that luggage reaches the correct room and communicate any outstanding request to the team responsible.



3. Explain Hotel Facilities and the Local Area - Brief guests on breakfast location and timings, restaurant and room-service options, Wi-Fi access, check-out time and how to contact Reception. - Give clear directions to nearby attractions, including Kumari Amman Temple, the Vivekananda Rock Memorial ferry point and sunrise and sunset viewpoints. - Explain which places can be reached on foot and when transport may be helpful. Suggest an itinerary based on the guest’s available time and interests. - Verify current opening hours, ferry status, transport availability and charges before quoting them. Confirm pickup time, location and fare when helping arrange transport. 4. Support Guests During Their Stay - Follow up at an appropriate time after arrival to check that guests are comfortable and that any requests made at check-in have been attended to. - Record each request with the time received, the department responsible and the time promised for an update. Follow up with that department and confirm completion with the guest. - Keep guests informed if a request takes longer than expected. Give a realistic revised timeframe and contact the guest at the agreed time, even if the work is still in progress. - Coordinate room amenities, housekeeping requests, dining arrangements, maintenance assistance and special occasions through the relevant teams. - Handle guest information discreetly. Verify identity through Reception before sharing booking information or assisting with room access, and avoid announcing room numbers in public areas. 5. Handle Complaints and Follow Through - Listen without interrupting, acknowledge the guest’s concern and confirm the details before taking action. Offer to continue the conversation in a quieter area when appropriate. - Resolve matters within your authority. Refer requests for compensation, refunds or complimentary services to the duty manager for approval. - Escalate serious complaints,



safety concerns and medical or security incidents immediately through the hotel’s reporting procedure. - Record what happened, what action was taken, who is responsible and when the guest will receive the next update. Follow up with the guest to confirm whether the issue has been resolved. 6. Assist with Departure and Shift Handover - Coordinate luggage collection and transport, guide guests to Reception for check-out and thank them personally before they leave. - Invite guests to share feedback at an appropriate time. Record recurring complaints and service gaps for the Front Office team. - Hand over pending requests, unresolved complaints, upcoming arrivals and special arrangements to the next shift. Include the person responsible and when the next update is due. 7. Dress, Grooming and Professional Conduct - Report to duty well dressed and impeccably groomed. Wear a clean, pressed uniform, a visible name badge and clean, polished footwear. - Keep hair neat, facial hair well maintained and nails clean and trimmed. Maintain good personal hygiene and fresh breath. Keep fragrance, jewellery and accessories understated. - Maintain attentive posture, a calm tone and qualified body language. Acknowledge waiting guests promptly, even when assisting someone else. - Keep personal phone use and private conversations away from guest areas. Treat every guest with courtesy and discretion, including during busy periods and difficult interactions. Candidate Requirements - Fluent spoken Hindi, English, Malayalam and Tamil. - Strong communication, listening and problem-solving skills, with the ability to stay composed during busy check-ins and guest complaints. - Comfortable using a computer, recording guest requests and learning the hotel’s property management system. - Available to work rotational shifts, weekends and public holidays as scheduled. - Prior experience in hotel guest relations, front office or concierge service is preferred. A hospitality qualification and knowledge of Kanyakumari are an advantage. How to Apply Apply through Indeed with your updated résumé. Include your hospitality or customer-facing experience and confirm your spoken fluency in Hindi, English, Malayalam and Tamil.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Provident Fund

Language:

- English (Required)
- Tamil (Required)
- Hindi (Required)
- Malayalam (Preferred)

Work Location: In person

📌 Guest Relation Executive (Agasteeswaram)
🏢 Seaview kanyakumari
📍 Agasteeswaram