Role summary

You buy products for our website orders from marketplaces (Amazon, Flipkart, etc.) and approved vendors, then keep every order tracked through to delivery. You also make sure damaged, partial, wrong, or missing items are reprocured quickly.

Key responsibilities

Procurement

- Review new website orders daily and buy each item from the best source (marketplace or vendor) within the price ceiling.

- Choose sources on price, delivery time, and reliability, and keep a backup vendor for top-selling items

- Escalate orders where the buying price exceeds the ceiling or the item is unavailable

Order and tracking updates

- Record the purchase source, order ID, and cost against each website order

- Update tracking numbers and carrier details as soon as they are available

- Maintain and update the ETA on every order, and flag delays to customer support before the customer asks

Unprocessed order checks

- Check the website's pending and unprocessed orders [twice daily / at set times] and explicit them within 24 hours.

- Report orders stuck because of stock-outs, payment holds, or address problems

Exceptions: damaged, partial, wrong, and missing items

- Log every exception with proof (photos, delivery details) and raise a claim or return with the source

- Reprocure the item immediately, without waiting for the claim outcome,



if the customer's delivery promise is at risk

- Track each exception to closure (refund, replacement, or credit) and record the cost impact

Requirements

- 1-3 years in e-commerce operations, purchasing, or order fulfilment

- Strong Excel/Google Sheets skills

- Experience using Amazon, Flipkart, or similar platforms as a buyer

- Clear communication and strong follow-up discipline

- Attention to detail, because a wrong address, variant, or quantity is a direct loss

KPIs

- Unprocessed orders cleared within the 24 hrs SLA

- On-time delivery rate against the promised ETA. Max Lead time 7 days.

- Order error rate (wrong, partial, missing, damaged)

- Average time to reprocure after an exception- 48 hours

- Buying cost vs. price ceiling

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Application Question(s):

- Tell how to process an order on amazon business.
- Tell what is benefit of business analytics on amazon business.
- Tell what is the important factor in an ecommerce order procurement.
- Tell what is the importance of tracking number or PO number for ecommerce order fulfillment.

Experience:

- Amazon Business Procurement: 1 year (Required)
- Microsoft Excel: 2 years (Required)

Work Location: In person

📌 Senior Procurement Executive (India)
🏢 Silkrute
📍 India