Experience: 1–2 Years (Freshers with good communication skills may also apply)
Salary: Based on experience and industry standards.
Key Responsibilities
- Make inbound and outbound calls to prospective patients and customers.
- Explain hospital services, specialties, health check-up packages, and available facilities.
- Follow up with leads and convert enquiries into appointments.
- Maintain accurate records of calls, enquiries, and follow-ups.
- Coordinate with respective departments for appointment scheduling.
- Handle customer queries professionally and provide appropriate information.
- Conduct follow-up calls with patients as required.
- Achieve assigned calling targets and lead conversion goals.
- Maintain confidentiality of patient information.
- Prepare daily and periodic calling reports for management.
Educational Qualification
- Any Graduate / MHA
Required Skills
- Excellent verbal communication skills.
- Good interpersonal and convincing skills.
- Basic computer knowledge and MS Office proficiency.
- Positive telephone etiquette and customer-handling skills.
- Ability to manage multiple enquiries and follow-ups.
- Fluency in English and Malayalam; additional languages will be an advantage.
Work Location: In person
📌 Tele Calling Executive (Kochi)
🏢 Lakeshore Hospital and Research Centre
📍 Kochi
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