We are looking for a friendly and responsible Telecaller to join our diagnostic laboratory team. The candidate will be responsible for handling patient enquiries, coordinating with patients, and supporting front desk operations.
Key Responsibilities
- Handle incoming and outgoing patient calls and enquiries.
- Respond to patient queries regarding laboratory services and appointments.
- Coordinate with patients regarding test reports and ensure reports are shared through WhatsApp on time.
- Follow up with patients regarding appointments, reports, and service-related enquiries.
- Manage front desk activities and provide basic support to patients.
- Maintain proper communication and coordination with internal departments.
- Ensure a smooth and positive patient experience.
Eligibility & Requirements
- Any degree qualification.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with WhatsApp.
- Previous experience in telecalling or front desk operations is preferred.
- Healthcare or diagnostic laboratory experience will be an added advantage.
- Immediate joiners are preferred.
Preferred Skills
- Good telephone etiquette.
- Patient-friendly attitude.
- Ability to handle enquiries professionally.
- Valuable coordination and follow-up skills.
Interested candidates can apply with their updated resume