Job Title: Customer Support Executive – US Healthcare

Location: Pune, Maharashtra

Job Type: Full time

Work Mode: Hybrid

Job Description

We are looking for Customer Support Executives to assist with appointment coordination and customer communication for a US-based healthcare support process.

The role involves handling calls, coordinating appointments, maintaining records and assisting with general billing-related queries.

Key Responsibilities

- Coordinate and schedule appointments.

- Communicate with customers regarding appointment confirmations and updates.

- Handle incoming and outgoing calls professionally.

- Assist with basic billing-related queries and payment follow-ups.

- Maintain accurate customer records and update information in the system.

- Communicate with relevant healthcare office representatives through calls and emails.

Required Skills

- Good verbal and written communication skills.

- Basic knowledge of MS Excel and computer operations.

- Customer service and problem-solving abilities.





- Good organizational and multitasking skills.

- Ability to work in a target-driven and fast-paced workplace.

Eligibility Criteria

- Graduate or equivalent qualification.

- Previous experience in customer service, telecalling or healthcare support is preferred.

- Freshers with good communication skills may also apply.

- Basic computer knowledge is required.

Shift Timings

- 4:30 PM to 1:30 AM IST

- 5:30 PM to 2:30 AM IST

Candidates should be comfortable working in US business hours.

Additional Information

- Full-time employment.

- Hybrid working arrangement.

- Compensation will be based on experience and company policies.

- Training and career development opportunities will be provided.

Pay: ₹11,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Work from home

Work Location: In person

📌 Patient Care Coordinator- Customer Support (India)
🏢 MG Consulting Private
📍 India