JOB DESCRIPTION – COLLECTION TEAM LEADER

Job Title: Collection Team Leader
Department: Collections / Recovery
Job Location: Rukmini Tower, 3rd Floor, Rasalpur – 805122
Reporting To: Collection Manager / AGM – Collections

Job Responsibilities

- Manage and supervise a team of telecallers and collection executives.
- Achieve daily, weekly, and monthly collection targets.
- Allocate customer accounts and daily targets to team members.
- Monitor team performance, calling activities, and payment follow-ups.
- Handle escalated customer issues and overdue accounts.
- Motivate and guide team members to improve collection performance.
- Prepare daily, weekly, and monthly collection reports.
- Ensure professional customer handling and ethical collection practices.

Qualification & Experience

- Graduate in any discipline.
- 2–5 years of experience in collection or recovery.




- Minimum 1 year of team-handling experience preferred.
- Basic knowledge of MS Excel and MIS reporting.

Required Skills

- Good communication and leadership skills.
- Strong negotiation and convincing ability.
- Target-oriented approach.
- Team management and problem-solving skills.

Key Performance Indicators (KPIs)

- Monthly collection target achievement.
- Team productivity and performance.
- Payment follow-up and recovery ratio.
- Team attendance and discipline.

Candidate Profile: We are looking for a hardworking, responsible, and target-oriented candidate who can manage a collection team and achieve assigned recovery targets.

Pay: ₹18,000.00 - ₹30,000.00 per month

Advantages:

- Food provided
- Provident Fund

Work Location: In person

📌 Collection Team Leader (Hyderabad)
🏢 Ram Fincorp
📍 Hyderabad